1 Contact Us
We'll arrange a no-obligation, no-cost meeting (on the phone, in-person, or via the web) to discuss your needs and how our services can help meet them. We'll show you samples of comparable work and discuss the various options available to you. We'll take the time to understand your target audiences, your budget and timing limitations, your goals and objectives, your corporate standards (including those for authoring tools), your existing documentation, and other details that will help us understand how best we can help.
2 Talk to our references.
We'll identify the clients whose experience is most applicable to your needs and provide you with the appropriate contact information.
3 Share with us.
To fully understand the scope of the work involved, we will need access to your software or a detailed demonstration of it. Any existing documentation or training material that you can share would be helpful, too.
4 Review our proposal.
In most cases, you will get a detailed proposal outlining what we suggest should be done to meet your documentation needs. The proposal will define topics to be covered, roles and responsibilities and recommended authoring tools. It will also include a time and cost estimate for performing the work outlined in the proposal. All proposals contain a list of assumptions: if those assumptions are not correct, let us know and we'll revise the proposal.
In some cases, an estimate is not possible, so the proposal will instead outline the tasks to be performed and provide a time-and-materials rate for doing them.
5 Work with us.
Once a project is approved and the timing is right, the staff writer chosen for your project will begin work. Our technical writers work as independently as possible, but need ongoing access to your subject matter experts to answer questions and provide information. We also need a main point of contact who can identify subject matter experts, coordinate reviews, and making timing decisions.
Early in the project, we typically deliver a subsection of the work as a proof-of-concept, allowing you to review both the visual and information design. When that sample is approved, it forms the basis for the balance of the work. During the project, we often deliver sections of work at a time so that work can progress in another area during the review cycle. Weekly status reports keep you apprised of our progress. When the project is complete, all source materials are delivered to you (for example, if the output is a PDF, you also receive the source file). If you plan to look after maintenance in-house, we can even train an internal staff person on how to maintain the content using the selected authoring tool.
6 Keep us in mind.
When a project is completed to your satisfaction, we trust you will want to work with us again, either to maintain the documentation we just produced, or for other tasks. We know you’ll be pleased with the work, and we hope you’ll agree to be a reference site as well.