Since Words That Work first started in 1994, we’ve completed over 800 projects for more than 255 companies. We’ve forged long-term relationships with many clients, operating as their on-demand documentation department. A number of clients have used our services for over 10 years, with many relationships spanning three to five years. Our continually expanding client base is primarily in the GTA but we also have clients across Canada and in the U.S.

Words That Work is a partnership of Mark Bernick (who manages the overall company operations, finances and sales activities) and Laurie Pearce (who manages company communications, provides client services, and manages writing assignments), along with a team of dedicated writers who work closely with our clients.

We focus on small- to medium-sized software development companies without in-house technical writing resources. Typically our clients develop specialized software for a target industry, although we’ve also documented products that are commercially available. We don’t specialize in any particular industry; we’ve worked on software for sectors such as manufacturing, health care, insurance and banking, content and learning management, media distribution, and data security, to name just a few.