Our documentation services cover everything from end-user guides to detailed developer documentation. We produce content in whatever form you need: print-ready PDFs, online help, wikis and knowledge bases, or content integrated with your web site.
User Documentation
Providing customers with accurate, comprehensive documentation ensures quick adoption of your software and reduces the time and energy your team devotes to support calls. We’ve produced content to support the use of software by a wide array of users, from “anyone who logs on” to trained professionals. We’ve been asked to write content from scratch,…
Technical Documentation
Different people in your company may understand different aspects of your technology, but sometimes you need a broader picture and a more coherent, consistent explanation. Companies turn to us to produce documentation intended to explain all or part of their product to people other than the users of the product. The audience might be compliance…
API Documentation
The quality of your API documentation reflects on the quality of the API itself. Whether your API is for internal use or public consumption, we can help ensure your documentation showcases your API and provides developers with the information they really want. Great API documentation is more than just a list of endpoints—it teaches developers…
Training
Our experience in adult education, coupled with our software knowledge, has enabled us to develop end-user training for a variety of software companies. We’ve produced: materials for use in the classroom, with instructor-led training environments self-paced training materials in print and online form software demonstration/training videos detailed storyboards for training videos outlines for training courses…
Translation Management
We act as the liaison with your translation firm of choice and manage the process for you from start to finish. We ensure your content is optimized for efficient translation, coordinate the translation effort, reduce the costs of translating updated content and capture translated images. In a typical translation project, we perform the following activities. Optimize…
Additional Services
Need to put together a proposal or create detailed policies & procedures for your team? We can help. Other services we provide include: Knowledge Bases and Wikis We can help create or redesign your company’s internal wiki or customer-facing knowledge base. Many companies don’t have a dedicated resource to manage these types of sites; as a result,…